Return, Refund and Cookie Policy

We are passionate about offering premium digital products and services designed to empower and support your personal transformation journey. This policy outlines our Return, Refund, and Cookie Policies to provide transparency and ensure you have a seamless experience with us.

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Return and Refund Policy

Digital Products (eBooks, Audiobooks, Workbooks, Online Programs)

1. All Sales Final:

   • Digital product purchases are non-refundable and non-exchangeable. Once accessed or downloaded, they cannot be returned.

2. Technical Support:

   • If you encounter issues accessing your purchase, please contact us at info@thepinksphere.com within 48 hours of purchase. Our team will assist in resolving any technical problems to ensure full access to your content.

Membership Plans

1. Non-Refundable Fees:

   • Membership fees are non-refundable once payment has been processed.

2. Cancellation Policy:

   • Memberships can be canceled at any time. However, benefits—including exclusive content and discounts—will remain available until the end of the current billing cycle. No prorated refunds will be issued.

3. Membership Renewal:

   • Memberships are set to auto-renew unless canceled prior to the renewal date.

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General Booking Policy for Appointments, Classes, and Courses

Booking Rules

1. Clients can cancel bookings online up to 24 hours before the session start time without any fees.

2. Clients can reschedule bookings online up to 24 hours before the session start time.

3. Bookings can be made no earlier than 2 weeks before the session start time.

4. Bookings must be made at least 24 hours before the session start time to be valid.

Payment and Fees

1. Card on File:

   • A valid card on file is required to secure all bookings and manage applicable charges, including free or plan-based sessions.

2. Cancellation and No-Show Fees:

   • More than 24 hours before the session: No fees applied (£0).

   • Between 24 hours and 12 hours before the session: 50% of the session price will be charged.

   • Less than 12 hours before the session: 100% of the session price will be charged.

Waitlist for Classes

1. Clients can join a waitlist for fully booked classes through our online booking system.

2. Maximum Waitlist Capacity: 10 participants.

3. If a spot becomes available, it will be held for 10 minutes for the next waitlisted client to confirm their booking.

Group Sessions and Classes

1. Coach-Initiated Cancellations:

   • If less than 50% of the participation target is met, the coach reserves the right to cancel the session.

   • Clients will be notified at least 12 hours in advance of the cancellation.

   • Clients will be offered a full refund or the opportunity to reschedule.

2. Each group booking allows a maximum of 1 participant per booking.

Workshops, Events, and Specialized Programs

1. All Sales Final:

   • Registrations for workshops, events, and specialized programs are non-refundable due to the exclusivity and preparation required.

2. Rescheduling:

   • Notify us at least 48 hours prior to the event for potential rescheduling or transfer eligibility to another program, subject to availability.

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Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They are used to enhance your browsing experience by remembering preferences, enabling smooth functionality, and analyzing site usage.

Types of Cookies We Use

1. Essential Cookies:

   • Necessary for core website functions such as managing login sessions, processing payments, and enabling secure browsing.

2. Performance Cookies:

   • Collect anonymous data on user interaction to improve website functionality and user experience.

3. Functional Cookies:

   • Remember preferences, such as language or region settings, to enhance usability.

4. Marketing Cookies:

   • Track user activity to deliver personalized marketing and advertising tailored to your interests.

How We Use Cookies

We use cookies to:

• Ensure smooth website functionality.

• Personalize your browsing experience.

• Analyze website performance and user behavior.

• Deliver targeted marketing content.

Consent to Cookies

• Upon visiting our website, you will see a banner requesting your consent to use cookies. You can choose to accept all cookies or customize your preferences.

Managing Cookies

• You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the website's functionality. For further details, refer to your browser’s support documentation.

We are committed to clarity, fairness, and creating a positive experience for all of our clients. If you have any questions or require further assistance, please contact us at support@thepinksphere.com. Thank you for being part of The Pink Sphere community!